Welcome to CM Atelier LLC.
Below are some frequently asked questions. Please feel free to contact us if you have any further inquiries.
- What products do you sell?
We specialize in high-quality home décor products, including:
Wall art
Home accents
Decorative vases
Vintage-style candle holders
Other decorative items to enhance your home’s aesthetic
Our design styles range from modern, minimalist, and vintage to artistic and eclectic, helping you create a unique living space.
- Where do you ship?
We currently ship only within the United States.
We do not ship to locations outside the U.S., certain special addresses, or international destinations.
- How long does it take to ship an order?
Once payment is successfully processed, we typically require:
Order processing time: 1–3 business days
You will receive a confirmation email containing your tracking number once the order has shipped.
- Which shipping carriers do you use?
We select the appropriate shipping carrier based on the delivery address and the specific items in your order, including:
USPS
UPS
FedEx
We choose the best shipping method to ensure your order arrives safely.
- How long does delivery take?
Standard delivery typically takes:
3–7 business days
Actual delivery times may vary due to weather, holidays, peak shipping seasons, or carrier-specific issues.
- How can I track my order?
We will send tracking information via email once your order has shipped.
You can use the tracking number provided in the email to check your package’s status.
If you do not receive a tracking email, please contact us at:
Email:
christianmontgomery@cmatelierllc.com
- Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will do our best to assist you with modifications or cancellation.
Once an order has entered the shipping process, it may no longer be possible to modify or cancel it.
- Do you accept returns?
We offer a 30-day refund policy.
Customers must contact us to request a refund within 30 days of receiving their items.
Items must be:
Unused;
In their original packaging;
Free from damage caused by the customer.
For detailed rules, please view our:
Refund and Returns Policy
- What should I do if I receive a damaged item? If your item is damaged during shipping or you receive the wrong product, please contact us promptly.
Please provide:
Order number;
Photos of the item;
A description of the damage.
We will assist in resolving the issue based on the specific circumstances.
- Does the product color match the photos?
We strive to ensure that the images on our website accurately represent the products.
However, due to differences in display devices, lighting conditions, and photography settings, slight variations in actual color may occur.
For handmade products or items made from natural materials, variations in texture and color are considered normal characteristics.
- Are your payment methods secure?
Yes.
All payments are processed through secure third-party payment systems and comply with industry security standards.
We do not store full credit card numbers or CVV security codes on our servers.
- Is my personal information secure?
We respect and protect customer privacy.
We collect only the information necessary to fulfill orders and provide services, and we do not sell customers’ personal information.
For details, please view our:
Privacy Policy