Thank you for choosing CM Atelier LLC.
We want every customer to be satisfied with their purchase. If you would like to request a return or refund, please review our refund and return policy below.
- 30-Day Refund Policy
We offer a 30-day refund window.
You may request a refund within 30 days of receiving your item.
Refund requests submitted after the 30-day period may not be accepted.
- Refund Eligibility
Items are eligible for a refund if they meet the following conditions:
The request is made within 30 days of receipt;
The item is unused, uninstalled, and in its original condition;
The item retains its complete packaging;
The item shows no signs of human-induced damage, usage, or modification.
If the item has quality issues, was damaged during shipping, or is incorrect, please contact us promptly, and we will handle the situation accordingly.
- Non-Refundable Items/Situations
The following situations may not qualify for a refund:
Refund requests made after the 30-day window;
Items that have been used, installed, or damaged;
Damage caused by improper handling by the customer;
Dissatisfaction due to a change of personal preference;
Incorrect size selection;
Slight color variations due to display device differences;
Slight variations resulting from natural textures or product characteristics.
- Return Process
To request a return, please contact us via the following method:
Email:
christianmontgomery@cmatelierllc.com
Please provide:
Order number;
Name used for the purchase;
Photos of the item;
Reason for the refund request.
Refunds may not be processed for items sent back without our prior confirmation.
- Return Shipping
Unless the item has quality issues or was damaged during shipping:
Return shipping costs are the responsibility of the customer;
Items must be returned using a trackable shipping method;
The customer must ensure the item is securely packaged to prevent further damage during transit.
If a quality issue is confirmed, we will provide a refund or an appropriate solution based on the specific circumstances.
- Refund Processing
Once we receive and inspect the returned item, we will process the refund within a reasonable timeframe. Refunds will be issued via the original payment method.
Please note:
Banks or payment providers may require additional time to process the refund;
The time it takes for the refund to appear in your account depends on your payment method and the processing speed of your financial institution.
- Damaged or Incorrect Items
If you receive:
Damaged items;
Defective items;
Items that do not match your order;
Please contact us as soon as possible after receiving the items and provide relevant photos or proof.
We will assist you in resolving the issue, including providing a replacement, a refund, or other reasonable solutions where necessary.
- Contact Us
If you have any questions regarding our refund or return policy, please contact us:
Address:
86 SHORE DR APT 11-SAINT HELENS-OR-97051
Email:
christianmontgomery@cmatelierllc.com
Phone:
+1 (971) 376-3510